Last updated: February 2026

Eligibility

We offer a refund within the first 24 hours of your initial subscription purchase, provided:

• You have contacted our support team describing the issue.
• Our team has been unable to resolve the problem to your satisfaction.
• The request is made within 24 hours of payment.

Non-Refundable Cases

• Requests made after the 24-hour window.
• Subscription renewals (you can cancel before renewal to avoid charges).
• Issues caused by your internet connection or device incompatibility after our team has verified the service is working.

How to Request a Refund

Contact us via email or WhatsApp with your account details and a description of the issue. We aim to process eligible refunds within 5–7 business days.

Contact

Email: [email protected]
WhatsApp: +33 7 56 75 85 51